For many, remote IT support still seems like a novel idea. Is 2023 the year that you start seriously considering it?
It is an unavoidable fact that every single business requires IT support. In the modern era of business, where technology is integral to the way we work, the risks associated with not having access to IT support are unacceptable. We reached out to several IT support companies London-based businesses have been using for years to access remote IT support. Remote support has been around for more than a decade already, but the uptake was fairly gradual until 2020, when the COVID-19 pandemic forced many businesses to go remote, and thus seek alternative means of supporting their IT.
What Types of Business Need Remote IT Support?
Outsourcing has long been a common practice in business; and as digital communications have developed, it has become increasingly viable to outsource IT support. More and more businesses are no considering remote IT support, but for those who are unsure, it is worth knowing what type of businesses remote IT support is most suited to…
Remote & Hybrid Businesses
The most obvious type of businesses are ones who are either fully remote, or have staff that work remotely some or all of the time. The number of these kinds of businesses has increased exponentially since the onset of COVID-19. It makes sense that, if a business does not have a central premises, they will need support that are designed to reach any location.
Small to Medium Sized Businesses
A business does not need to be remote or hybrid to be well suited to working with a remote IT support provider, however. The fact is that remote support has become more or less equal in effectiveness to on-premises support. Some key benefits of remote support are that it is very cost effective, and it is very easily scalable; and herein lie the reasons it is ideal for SMBs. Small businesses need IT support, but may not invest in it due to lack of funds – an outsourced solution can lessen the fiscal impact; and because it is scalable, it is a viable long-term solution that factors in growth potential.
The whole point of remote IT support is that it is a professional service; this means that providers need to be well equipped for all types of clients. Data compliance is a hot topic in IT, and has been for years. According to companies that have provided IT support Financial Services companies – and other companies that are bound by strict data protection regulations – have used in the past, understand the compliance obligations of these sectors’ compliance obligations is a necessity. So, if a business needs to stay on top of regulations, working with an IT provider can make things easier.
Onsite vs. Remote IT Support
Though it is growing in popularity, remote IT support is still less commonplace than on-premise support. For organisations wondering whether one is better than the other, there are some pros and cons to be considered…
Onsite Support has Better Integration
For businesses that do have a premises, where the all (or the majority) of their staff work, onsite support might be more attractive due to the workforce integration.
Remote Support is More Scalable
Hiring and training new staff can be a protracted process. However, if a business is outsourcing their IT to a professional provider, they will only be tapping into a fraction of their resources. Thus, scaling up their usage of the service will be no problem.
Onsite Solutions Are Inevitably Necessary
We have yet to reach a point where onsite solutions are not necessary whatsoever. While remote IT support services invariably offer callouts for these situations, having onsite staff is undoubtedly more convenient.
Remote Tools Have Never Been Better
The concern some have around whether remote support is sufficient can be abated. The quality of remote support has advanced so much, that some providers are even providing IT support for Healthcare organisations. If an organisation with data as sensitive (and systems as critical) as a healthcare provider can rely on remote IT, then surely any type of organisation can.